One service provider said she cried when she found out IHA would not issue vouchers.

Yvonda Bean was recently named CEO for the Indianapolis Housing Agency, or IHA, after a federal takeover last year.

After more than two decades of mismanagement that culminated in a federal takeover last year, the Indianapolis Housing Agency is getting a new leader.

An overhaul of the Indianapolis Housing Agency is underway. Local and federal officials said work to improve agency operations starts with basic record reconciliation.

The move comes after years of dysfunction and mismanagement at the agency responsible for providing affordable housing in Indianapolis.

Changes are coming to the agency charged with managing federal housing assistance for low- income residents in Indianapolis.