Indianapolis City Services Change In Response To COVID-19

Indianapolis has altered several city services in response to state and local “stay-at-home” orders, which will remain in effect through at least April 6. 

The changes are listed below. The city says residents should expect services not on the list below to continue on their normal schedules, including trash pickup.

Indy Parks and Recreation

• Parks programming is suspended, with the exception of programming related to food access/delivery.
• Parks’ program and rental registrations are suspended.
• Parks’ facilities will remain closed to the public, including family centers and aquatics facilities.
• The sale of dog park passes is suspended.
• Playgrounds are closed.
• Municipal golf courses will operate with modified hours and operations.

Residents with questions about Indy Parks activities or facilities can contact the customer service center at (317) 327-PARK or email IndyParksCS@indy.gov.

Business and Neighborhood Services

• Complaints will still be taken, but non-emergency inspection and investigation of civil violations will be suspended.
• Non-emergency enforcement related to civil violations will be suspended, including towing of vehicles reported as abandoned.
• The lobby at 1200 Madison Ave. will remain closed. Permit applications can be submitted online, or by drop-off.
• Special event permits will not be issued until further notice.
• Adoptions and animal intake at IACS will be by appointment only.
• Investigation of non-emergency animal-related complaints will be suspended.

For a complete summary of services currently available through the Department of Business and Neighborhood Services, visit www.indy.gov/bns.

For a complete summary of services currently available through Indianapolis Animal Care Services, visit www.indy.gov/acs.

Department of Public Works

• After a 30 percent increase in solid waste pick-up last week, DPW is suspending heavy trash pick-up from March 30 to April 10 to offset additional volume. The Citizens' Transfer Station will continue to operate on Saturdays, allowing necessary drop-off of heavy trash items. 
• Household hazardous waste drop-off events via the ToxDrop program are suspended until at least April 11.

Department of Metropolitan Development

• DMD has temporarily suspended any showings of houses in the Renew Indianapolis inventory. Residents should expect delays or postponements in the sale of landbank properties.
• DMD has postponed board and commission hearings for the week of March 23 and is working toward a digital solution in accordance with Gov. Eric Holcomb’s executive order and guidance from the state’s public access counselor.
• DMD staff will implement new digital tools for public comment relative to planning and historic preservation zoning and architectural review cases.

The city's resource guide provides information for residents and affected workers impacted by COVID-19 restrictions. Spanish speaking residents can view the resource guide here. Anyone unable to navigate the city’s website can call (317) 327-4MAC between the hours of 8 a.m. and 5 p.m. to talk to a customer service representative.